Who We Are
Our website address is: www.thepillbox.co.uk
The Pill Box, an asset of Brooklands Pharmacy, is dedicated to preserving the privacy of our visitors. We recommend that you read this full privacy policy to understand how we handle your personal data.
What Personal Data We Collect And Why We Collect It
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy can be found here: Gravatar Privacy Policy. After approval of your comment, your profile picture will be visible to the public in the context of your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract any location data from images on the website.
When you visit our website, we automatically collect and save your IP address. When you volunteer information (e.g., by filling in an online form to use our services), we will save your name, delivery address, email address, date of birth, telephone number, GP address, patient notes, consultation notes, payment records, and details of the medicines you have ordered.
Your Personal Information Is Used For The Following:
- To provide our services to you (namely, medical consultations for prescription medications).
- To send you details of our goods and services.
How We Share Your Personal Information:
- With other third parties when necessary to deliver the services.
- With other business entities within Brooklands Pharmacy.
Data Control and Protection
The Pill Box, whose registered office is at 21 Sticker Ln, Laisterdyke, Bradford, BD4 8DP, is the data controller responsible for your personal data (collectively referred to as “The Pill Box”, “we”, “us”, or “our” in this privacy policy).
Patient Confidentiality
As some information we collect is of a medical nature, it is treated with the utmost confidentiality. This information will never be disclosed unless we are legally required or permitted to do so. It will not be used for marketing purposes unless you give us direct permission.
Medical data, which may include your patient records, order history, and consultation notes, may be collected through the online forms and medical questionnaires you complete. This information can also be collected through telephone conversations and secure messaging with us.
Information We Collect
We collect and process the following data about you to aid in providing our services and to run our website. This information is voluntarily provided by you and used in specific ways.
- Information provided when you communicate with us by telephone, post, email, and submission of information online.
- Information provided when you register for information through the website.
- Information provided when completing forms and medical questionnaires on www.thepillbox.co.uk, including details provided at the time of using our site, such as consultations for treatments, posting material, or requesting further services.
This information may be personal in nature and consist of name, address, email address, date of birth, gender, telephone number, your GP’s name and address, any medical history, consultation notes, payment records, and details of previously ordered medicines.
Use of Information
To enable us to provide services, the information that we collect from you is used:
- To enable us to provide our health services to you.
- To comply with regulatory requirements.
- To communicate with you regarding queries or issues with your order.
- To inform you of any changes to our website, services, or goods and products.
- For record-keeping purposes.
- To track and analyze activity on our website.
- To handle payments.
- For marketing purposes (when permission has been granted).
- To offer information requested from us relating to products or services.
- To provide information regarding other products that may interest you.
You can withdraw your permission for us to contact you for marketing purposes at any time by emailing us at [email protected]. In instances where you have given permission in advance, we may also use your medical data to send you specialist information about products and services. These details would not be shared with third parties.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, except for data we are obliged to keep for administrative, legal, or security purposes.
Disclosing Your Information
As set out above, we may disclose your personal information to third parties in accordance with this Privacy Policy in the following circumstances:
- To enable us to provide our core services, such as providing address details to suppliers and other third parties who will deliver the services.
- If you have agreed for us to keep your GP informed of the details provided.
- Where you have given permission to share your information with third parties for marketing purposes.
- If we are legally required to disclose your personal information, for example, to National Health Service Providers or regulatory bodies.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you, as a data subject, have several rights, which are detailed below:
- Request access to your personal data that we hold about you (commonly known as a “data subject access request” or DSAR).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data that we hold about you.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
Third-Party Links
On occasion, we may include links to third parties on this website. These links do not mean that we endorse the site’s privacy policy, and you should always review their privacy policy before providing any personal details.
Use of Cookies
Cookies are pieces of code that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won’t harm your system.
We may collect information about your computer, including your IP address, operating system, and browser type for system administration. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that.
Your Right to Complain
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be reached here. However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.
Contacting Us
Please do not hesitate to contact us regarding any matter related to this Privacy Policy at:
Email: [email protected]
Phone: 01274666019