1. These Terms and Conditions
These general terms and conditions apply to anyone accessing information, viewing pages, or placing orders utilizing any part of The Pill Box website. By using the Website, you acknowledge your acceptance of these general terms and conditions. The Pill Box retains the right to change the terms and conditions at any time without warning or prior notice.
The contents of the Website are specifically for residents of the UK. The law concerning the operation of the Website is governed by English law, and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
The Website is owned by The Pill Box, an asset of Brooklands Pharmacy, whose registered office address is 21 Sticker Ln, Laisterdyke, Bradford BD4 8DP, United Kingdom.
2. Information about us
2.1 We are regulated by the Medicines and Healthcare products Regulatory Authority and are registered with the General Pharmaceutical Council.
2.2 You can contact us using the following email address: [email protected] or by telephone using the following number: 01274666019.
3. Other terms that may apply to you
3.1 If you purchase goods from our site, our terms and conditions of supply will apply to the sale of such goods. Anyone wishing to purchase items on the Website is required to submit their details. The User (anyone utilizing any part of the Website, cumulatively referred to as ‘you’ or ‘your’) must be aged 16 years or over to order NHS repeat prescriptions and over 18 to purchase any items on the Website. Proof of age may be requested at any time by The Pill Box.
4. Making changes to the terms
We may amend these terms occasionally. Please check these terms every time you wish to use our site to ensure that you understand the terms that are applicable.
5. Making changes to our site
We reserve the right to make changes to our website, policies, and these conditions of Use and Sale at any time. You will be subject to the policies and conditions of use and sale in force at the time that you use the website or order goods from us unless any change to those policies or conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
6. We may suspend or withdraw our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
7. Accessing our site
7.1 Our site and any services provided via the site will be in English, and it will be your responsibility to ensure that you fully understand the information and advice on our site.
7.2 Occasionally, we may restrict access to the entire site or to some parts of our site for users who have registered.
7.3 We will determine whether there has been a breach of these terms through any use of our site. When a breach has occurred, we may take such action as we deem appropriate, which may result in our taking all or any of the following actions: immediate, temporary, or permanent withdrawal of your right to use our site; issuance of a warning to you; legal proceedings against you resulting from the breach; or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged, or impaired in any way.
You understand that you, and not The Pill Box, are responsible for all electronic communications and content sent from your computer to us, and you must use the website for lawful purposes only. You must not use the website for any of the following:
- for fraudulent purposes or in connection with a criminal offence or other unlawful activity;
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy, or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
- to cause annoyance, inconvenience, or needless anxiety.
7.4 You must not use our site or services for emergencies. In emergencies, you should consult your local doctor or your nearest hospital’s emergency department.
8. Intellectual property rights and using material on our site
8.1 All information contained on the Website is wholly owned by The Pill Box. Under no circumstances is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information, The Pill Box content and information pertaining to specific products for information only. Health content by The Pill Box is made available to GP Surgeries, Pharmacies, and other NHS service providers to download, copy, and distribute to Patients for free.
8.2 Our status must be acknowledged as the authors of material on our site.
8.3 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.
9. Our liability
9.1 The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
9.3 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.
If you are a business user of our site:
9.4 We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.
9.5 We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site. In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity; goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer:
9.6 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.7 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
10. Registration
10.1 To enable you to use some services on our site, you will need to register and create a personal online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you:
10.1.1 confirm that the information you provide is accurate and complete.
10.1.2 agree to keep your username and password confidential.
10.1.3 must not create multiple accounts with our site.
10.1.4 confirm that you are the age of 18 or over.
11. Personal Information
11.1 Your personal information is only used in accordance with our Privacy Policy. Please take your time to read these, as they include important terms which apply to you.
11.2 You consent to our privacy and cookie policy by using our website and warrant that all data provided by you remains accurate and current.
11.3 Please be aware that you will be subject to identity checks by our partner LexisNexis. We will not be able to provide you with prescription medication if you fail the identity check. Data regarding your treatment will not be shared with any of our partners.
11.4 We cannot legally share your treatment information with your doctor unless given permission by the customer, due to EU data protection legislation. However, in order to provide the best level of care possible, it is advised that you (the customer) allow us to share this information.
12. Our Services and how you should use our services
12.1 Via online questionnaires you complete and/or through telephone conversations, we will provide medical consultations.
12.2 We will issue you a prescription if we determine that you are suitable for treatment based on our medical assessment.
12.3 Our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years old to purchase the products or use our services. If you do not qualify, you must leave our website immediately. By placing an order request, you confirm that you are at least 18 years of age, or older if so required under any applicable law in your jurisdiction.
12.4 When registering to use our website, you will provide certain information. The information you provide must be accurate, complete, and up to date. You must inform us of any changes to this information as soon as possible. You may not register a user name that is the same as or may be confused with any company name, organization, or brand name.
12.5 You must not allow anyone else to use your account and must keep your login details safe. If you suspect that someone else has obtained your login details, please contact us immediately.
12.6 You are responsible for any activity on your account and must immediately report any unauthorized use of your account to us.
13. Price and payment
13.1 The price of the items will be stated on the order page. We take reasonable care to ensure that the prices are correct at the time you place your order. However, if we discover an error in the price of the goods you ordered, we will inform you of this and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
13.2 The price of the items will be displayed on the order page and will include any applicable VAT. If the applicable VAT rate changes between your order date and the date of delivery, we will adjust the VAT you pay unless you have already paid for the goods in full before the change takes effect.
13.3 Payment for all goods must be made using credit or debit card payment only. We will not be responsible for any costs you incur if your payment is not processed.
14. Cancellation of order and refunds
14.1 We aim to process your order and deliver your goods as quickly as possible. If you wish to cancel your order, please notify us immediately. You have the right to cancel your order up to 14 days after the date you receive the goods. You may also cancel your order without giving a reason within this time. If you wish to cancel, please follow the instructions on our website or contact us directly.
14.2 Refunds will be made within 14 days of the cancellation request. Please note that certain items may be excluded from your right to cancel and return due to hygiene reasons (such as opened or used items) unless faulty.
15. Contact Us
15.1 You can contact us using the contact form on our website or via email or phone using the contact information provided in section 2.2 above.
16. General provisions
16.1 The agreements of The Pill Box are governed by English law. Any dispute between you and The Pill Box will be subject to the exclusive jurisdiction of the English courts.
16.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17. Changes to these Terms
17.1 We may revise these terms at any time and will notify you of any significant changes. By continuing to use our site after such changes are made, you accept the new terms.
18. Service Availability
18.1 We make every effort to ensure that our services are available at all times. However, we cannot guarantee uninterrupted access to our website or services, and we will not be liable if for any reason our site is unavailable at any time or for any period.
18.2 We reserve the right to suspend access to our site temporarily or permanently for maintenance or other operational reasons, with or without notice.
19. Links to Third-Party Websites
19.1 Our site may contain links to third-party websites. These links are provided for your convenience only, and we have no control over the content of those sites. We do not endorse or accept any responsibility for the content of those sites or any loss or damage that may arise from your use of them.
20. Disclaimer of Medical Liability
20.1 The information provided on this website is intended for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
20.2 We do not guarantee that the information provided on our site is complete, accurate, or up to date, and we will not be liable for any loss or damage arising from reliance on such information.
21. Customer Feedback
21.1 We welcome and encourage feedback about our services. If you have any comments, suggestions, or complaints, please contact us using the contact information provided above. We will make every effort to address your concerns.
22. Force Majeure
22.1 We will not be liable for any failure to perform our obligations under these terms if such failure results from any cause beyond our reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation.
23. Waiver
23.1 If we fail to insist upon strict performance of any of your obligations under these terms, or if we fail to exercise any of our rights or remedies, this will not constitute a waiver of our rights.
24. Assignment
24.1 We may transfer our rights and obligations under these terms to another organization. You may not transfer your rights or obligations under these terms to anyone else without our prior written consent.
25. Entire Agreement
25.1 These terms constitute the entire agreement between you and The Pill Box regarding your use of our site and services and supersede all prior agreements and understandings, whether written or oral, in relation to such matters.